Terms & Conditions:
Payment:
Buses: We require a $250 deposit to hold all buses other than local transfers. This deposit is non-refundable. The remaining balance is due 21 days prior to the date of the service. Gratuity may be paid in cash or prepaid. A $25 fee will be charged for returned checks. After 30 days returned check will be placed in collection.
Sedans and limousines: We require a $50 deposit to hold all sedans and limousines other than local transfers. The remaining balance is due 21 days prior to the date of the service. Gratuity may be paid in cash or prepaid. A $25 fee will be charged for returned checks. After 30 days returned check will be placed in collection.
We accept credit card, cash, and checks. Cash and checks must be paid at least 21 days prior to the trip. We accept American Express, Visa, MasterCard, Discover Card, and Diner’s Club. Price is subject to unternal computation.
All out of pocket charges including tolls, parking, airport fees and taxes, will be added to the customer’s bill if they occur during the service.
All services are subject to a 4% service fee and an added 7.5% fuel surcharge.
All hourly services are port to port services, meaning that the service time begins when the vehicle leaves Joseph’s Medford, MA location and ends once it returns to said location. There is a 15 minute grace period.
A 20% charge will be imposed on holidays.
On all services between midnight and 5:00am there will be an additional charge based on the service.
Stops en route for airport transfers will be charged units. A unit consists of 5 minutes and will be charges $6.00 each.
In the case that a customer wants to continue their service for additional time which was not originally requested they must consult the Joseph’s dispatch team which can be reached at 781-396-2500. At that time the dispatcher will only accept a credit card which will then be approved and charged before the extra time is allowed.
Any jobs between 12:00am and 5:00am will be charged an additional $20.00.
While Riding:
Contraband: We refuses to transport anyone in procession of a weapon or illegal substance. Authorities will be contacted.
Smoking: Smoking is prohibited in any of our vehicles.
Alcohol: Guests of legal age may bring aboard alcohol with permission from a member of the Joseph’s Transportation staff. Alcohol is only permitted on vehicles with a partition between the driver and the passengers. If alcohol is found with an under-aged guest it will be confiscated and authorities will be called. Alcohol related incidents by any guests of any age may result in the termination of service with no refund whatsoever. The chauffeur may contact authorities if they feel necessary. Joseph’s Transportation is not responsible for any alcohol related injuries.
Noise Levels & Language: The driver may ask guests to lower video and audio levels or excessive noise by guests. Failure to comply with reasonable requests may result in the service being terminated without refund. The driver may refuse to raise the divider in the vehicle. Profanity is not tolerated in or around Joseph’s Transportation vehicles.
Damage: Extra charges may be imposed for damages and/or an excessive mess.
The cleaning of vomit is an automatic $200 charge is anywhere inside the vehicle, and $100 if on the outside of a vehicle. No exceptions.
A $150 fee will be charged if excessive cleaning is required due to spilled drinks or food. Also, gum not properly disposed of will be charged for removal cost.
The person whose name/credit card appears on the reservation will be responsible for all guest damages.
Additional damages will be charged at 125% of repair cost.
All glassware must remain on the vehicle. Broken or lost glassware is charged $10.00 per glass.
Food & Beverage: Permission must be granted to bring food aboard any Joseph’s Transportation vehicle. Drivers may refuse food or drink that may cause stains or cleaning issues.
Seating: Sedans, limousines, and only some buses are equipped with seat belts. Joseph’s Transportation is not responsible for injuries to guests who are not seated while vehicles are in motion.
Windows & Sunroofs: The driver will control the sunroof and dividers. There shall be no leaning out of windows, shouting out of any windows, or throwing objects from windows. Violation of this may terminate the contract with no refunds.
Amenities: For reasons beyond our control some amenities may not be in working condition.
Passenger Count: The person who books the service and/or the group leader is responsible for the passenger count throughout the charter.
Weather & Road Conditions: Joseph’s Transportation’s management and drivers will decide if conditions are safe to proceed. We will not allow buses down small roads, dead end streets, or cul-de-sacs.
Airport & Rail:
Joseph’s grants a 25 minute grace period after reported domestic flight arrival. Joseph’s grants a 45 minute grace period after reported international flight arrival.
Due to Massport regulations vehicles are dispatched from limousine pool upon gate arrival. Therefore vehicles will arrive to the terminal thereafter.
Joseph’s monitors all flights, however any rail transportation cannot be monitored.
Two hour cancellation notice is required for all port to port charges or else all regular charges apply. Dedicated service and group reservations require 24 hour cancellation notice.
Any services that require a pick up at Logan airport will be charged an airport service fee. Sedans and limousines are $11 and buses are $15.
Each additional drop offs at Logan airport will be charged $12 per terminal.
A 15 minute waiting time grace period will be granted for all pick ups other than airport or subway stations pick ups. After the 15 minute period units will begin to be charged.
Any airport/rail no-shows will be charged the full amount of the service plus any waiting time charges. If the customer cannot find their vehicle they must call the Joseph’s office to avoid any charges for a no-show.
Additional Information: Joseph’s Transportation assumes no responsibility for any damages, injury, or loss resulting from any inconveniences caused delay, cancellation of service, strike, weather, or any other condition that may be beyond our control. Joseph’s Transportation is also not responsible for any lost or stolen items on one of our vehicles.
Thank you for riding with Joseph’s Transportation. If you have any questions regarding our terms and conditions please feel free to contact us at any time either by phone (781-396-2500) or email (info@josephslimousine.com).
